THE MEDIATING MODERATING MODEL OF INTERPERSONAL CONFLICT AND KNOWLEDGE HIDING EVIDENCE FROM ADVERTISING AGENCIES

http://dx.doi.org/10.31703/grr.2021(VI-IV).04      10.31703/grr.2021(VI-IV).04      Published : Dec 4
Authored by : Muhammad Arsalan Khan , Omer Farooq Malik

04 Pages : 40-49

References

  • Agarwal, U. A., Avey, J., & Wu, K. (2021). How and when abusive supervision influences knowledge hiding behavior: evidence from India. Journal of Knowledge Management.
  • Akhlaghimofrad, A., & Farmanesh, P. (2021). The association between interpersonal conflict, turnover intention and knowledge hiding: The mediating role of employee cynicism and moderating role of emotional intelligence. Management Science Letters, 11(7), 2081-2090
  • Anand, A., Offergelt, F., & Anand, P. (2021). Knowledge hiding-a systematic review and research agenda. Journal of Knowledge Management.
  • Arshad, A., & Abbasi, A. S. (2014). Impact of Spiritual Leadership on Organizational Outcomes in Police Department of Pakistan: Moderating Role of Psychological Ownership. Science International, 26(3).
  • Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/0268394071073311 5
  • Barki, H., & Hartwick, J. (2004). Conceptualizing the construct of interpersonal conflict. International Journal of Conflict Management.
  • Bruk-Lee, V., & Spector, P. E. (2006). The social stressors-counterproductive work behaviors link: are conflicts with supervisors and coworkers the same? Journal of Occupational Health Psychology, 11(2), 145.
  • Černe, M., Nerstad, C. G. L., Dysvik, A., & Å kerlavaj, M. (2014). What goes around comes around: Knowledge hiding perceived motivational climate, and creativity. Academy of Management Journal, 57(1), 172-192.
  • Chai, D. S., Song, J. H., & You, Y. M. (2020). Psychological ownership and openness to change: The mediating effects of work engagement, and knowledge creation. Performance Improvement Quarterly, 33(3), 305- 326.
  • Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Springer.
  • Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14(2), 189- 217.
  • Choi, J. N., Anderson, T. A., & Veillette, A. (2009). Contextual inhibitors of employee creativity in organizations: The insulating role of creative ability. Group & Organization Management, 34(3), 330-357.
  • Connelly, C. E., Černe, M., Dysvik, A., & Å kerlavaj, M. (2019). Understanding knowledge hiding in organizations. Journal of Organizational Behavior, 40(7), 779-782.
  • Connelly, C. E., & Zweig, D. (2015). How perpetrators and targets construe knowledge hiding in organizations. European Journal of Work and Organizational Psychology, 24(3), 479-489.
  • Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012). Knowledge hiding in organizations. Journal of Organizational Behavior, 33(1), 64-88.
  • Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social exchange theory: A critical review with theoretical remedies. Academy of Management Annals, 11(1), 479-516.
  • Danner-Schröder, A. (2021). Without actors, there is no action: How interpersonal interactions help to explain routine dynamics. Review of Managerial Science, 15(7), 1913-1936.
  • Farooq, R., & Sultana, A. (2021). Abusive supervision and its relationship with knowledge hiding: the mediating role of distrust. International Journal of Innovation Science
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks: Sage
  • Heine, S. J., Lehman, D. R., Markus, H. R., & Kitayama, S. (1999). Is there a universal need for positive self-regard? Psychological Review, 106(4), 766.
  • Jiang, F., Lu, S., Zhu, X., & Song, X. (2021). Social media impacts the relation between interpersonal conflict and job performance. Asia Pacific Journal of Human Resources, 59(3), 420- 441.
  • Khalid, M., Bashir, S., Khan, A. K., & Abbas, N. (2018). When and how abusive supervision leads to knowledge hiding behaviors: An Islamic work ethics perspective. Leadership & Organization Development Journal
  • Kong, H., & Kim, H. (2017). Customer aggression and workplace deviance: The moderating role of psychological ownership. Social Behavior and Personality: An International Journal, 45(11), 1761-1773.
  • Kremers, A. (2018). The relationship between knowledge hiding and turnover intentions: The mediating role of affective commitment and the moderating effect of commitment HR attributions. Tilburg University Human Resource Studies Faculty of Social and Behavioral Sciences.
  • Kundi, Y. M., & Badar, K. (2021). Interpersonal conflict and counterproductive work behavior: the moderating roles of emotional intelligence and gender. International Journal of Conflict Management.
  • Langove, N., & Isha, A. S. N. (2017). Interpersonal Conflict and Turnover Intention: The Mediating Role of Psychological Well-Being. Advanced Science Letters, 23(8), 7695-7698.
  • Legate, A. E., Hair Jr, J. F., Chretien, J. L., & Risher, J. J. (2021). PLS‐SEM: Prediction‐ oriented solutions for HRD researchers. Human Resource Development Quarterly.
  • Liu, F., Chow, I. H.-S., Zhang, J.-C., & Huang, M. (2019). Organizational innovation climate and individual innovative behavior: exploring the moderating effects of psychological ownership and psychological empowerment. Review of Managerial Science, 13(4), 771-789.
  • Lopez, E. M. (1982). A test of the self-consistency theory of the job performance-job satisfaction relationship. Academy of Management Journal, 25(2), 335-348
  • Losada-Otálora, M., Peña-García, N., & Sánchez, I. D. (2020). Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being. International Journal of Quality and Service Sciences.
  • Massey, G. R., Wang, P. Z., & Kyngdon, A. S. (2019). Conceptualizing and modeling interpersonal trust in exchange relationships: The effects of incomplete model specification. Industrial Marketing Management, 76, 60-71.
  • McAllister, D., Lewicki, R. J., & Bies, R. (2000). Hardball: How trust and distrust interact to predict hard influence tactic use. Unpublished Paper, Georgetown University, Washington, DC.
  • Oliveira, M., Curado, C., & de Garcia, P. S. (2021). Knowledge hiding and knowledge hoarding: a systematic literature review. Knowledge and Process Management, 28(3), 277-294.
  • Peng, H. (2013). Why and when do people hide knowledge? Journal of Knowledge Management.
  • Peng, H., Bell, C., & Li, Y. (2020). How and when intragroup relationship conflict leads to knowledge hiding: the roles of envy and trait competitiveness. International Journal of Conflict Management.
  • Peng, H., & Pierce, J. (2015). Job-and organization- based psychological ownership: Relationship and outcomes. Journal of Managerial Psychology
  • Pitafi, A. H., Khan, A. N., Khan, N. A., & Ren, M. (2020). Using enterprise social media to investigate the effect of workplace conflict on employee creativity. Telematics and Informatics, 55, 101451.
  • Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539-569. https://doi.org/10.1146/annurev- psych-120710-100452
  • Pooja, A. A., De Clercq, D., & Belausteguigoitia, I. (2016). Job stressors and organizational citizenship behavior: The roles of organizational commitment and social interaction. Human Resource Development Quarterly, 27(3), 373-405.
  • Semerci, A. B. (2019). Examination of knowledge hiding with conflict, competition and personal values. International Journal of Conflict Management.
  • Serenko, A. (2020). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: the perspective of the target. Journal of Knowledge Management.
  • Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4), 356.
  • Tavares, S. M., van Knippenberg, D., & Van Dick, R. (2016). Organizational identification and
  • Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(4), 439-459.
  • Venz, L., & Nesher Shoshan, H. (2021). Be smart, play dumb? A transactional perspective on day- specific knowledge hiding, interpersonal conflict, and psychological strain. Human Relations, 0018726721990438.
  • Wang, L., Law, K. S., Zhang, M. J., Li, Y. N., & Liang, Y. (2019). It's mine! Psychological ownership of one's job explains positive and negative workplace outcomes of job engagement. Journal of Applied Psychology, 104(2), 229.
  • Xiao, M., & Cooke, F. L. (2019). Why and when knowledge hiding in the workplace is harmful: a review of the literature and directions for future research in the Chinese context. Asia Pacific Journal of Human Resources, 57(4), 470-502.
  • Yuan, Y., Yang, L., Cheng, X., & Wei, J. (2020). What is bullying hiding? Exploring antecedents and potential dimension of knowledge hiding. Journal of Knowledge Management.
  • Zhang, Y., Liu, G., Zhang, L., Xu, S., & Cheung, M. W.-L. (2021). Psychological ownership: A meta-analysis and comparison of multiple forms of attachment in the workplace. Journal of Management, 47(3), 745-770.
  • Zhao, H., Xia, Q., He, P., Sheard, G., & Wan, P. (2016). Workplace ostracism and knowledge hiding in service organizations. International Journal of Hospitality Management, 59, 84-94.
  • Agarwal, U. A., Avey, J., & Wu, K. (2021). How and when abusive supervision influences knowledge hiding behavior: evidence from India. Journal of Knowledge Management.
  • Akhlaghimofrad, A., & Farmanesh, P. (2021). The association between interpersonal conflict, turnover intention and knowledge hiding: The mediating role of employee cynicism and moderating role of emotional intelligence. Management Science Letters, 11(7), 2081-2090
  • Anand, A., Offergelt, F., & Anand, P. (2021). Knowledge hiding-a systematic review and research agenda. Journal of Knowledge Management.
  • Arshad, A., & Abbasi, A. S. (2014). Impact of Spiritual Leadership on Organizational Outcomes in Police Department of Pakistan: Moderating Role of Psychological Ownership. Science International, 26(3).
  • Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/0268394071073311 5
  • Barki, H., & Hartwick, J. (2004). Conceptualizing the construct of interpersonal conflict. International Journal of Conflict Management.
  • Bruk-Lee, V., & Spector, P. E. (2006). The social stressors-counterproductive work behaviors link: are conflicts with supervisors and coworkers the same? Journal of Occupational Health Psychology, 11(2), 145.
  • Černe, M., Nerstad, C. G. L., Dysvik, A., & Å kerlavaj, M. (2014). What goes around comes around: Knowledge hiding perceived motivational climate, and creativity. Academy of Management Journal, 57(1), 172-192.
  • Chai, D. S., Song, J. H., & You, Y. M. (2020). Psychological ownership and openness to change: The mediating effects of work engagement, and knowledge creation. Performance Improvement Quarterly, 33(3), 305- 326.
  • Chin, W. W. (2010). How to write up and report PLS analyses. In Handbook of partial least squares (pp. 655-690). Springer.
  • Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003). A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14(2), 189- 217.
  • Choi, J. N., Anderson, T. A., & Veillette, A. (2009). Contextual inhibitors of employee creativity in organizations: The insulating role of creative ability. Group & Organization Management, 34(3), 330-357.
  • Connelly, C. E., Černe, M., Dysvik, A., & Å kerlavaj, M. (2019). Understanding knowledge hiding in organizations. Journal of Organizational Behavior, 40(7), 779-782.
  • Connelly, C. E., & Zweig, D. (2015). How perpetrators and targets construe knowledge hiding in organizations. European Journal of Work and Organizational Psychology, 24(3), 479-489.
  • Connelly, C. E., Zweig, D., Webster, J., & Trougakos, J. P. (2012). Knowledge hiding in organizations. Journal of Organizational Behavior, 33(1), 64-88.
  • Cropanzano, R., Anthony, E. L., Daniels, S. R., & Hall, A. V. (2017). Social exchange theory: A critical review with theoretical remedies. Academy of Management Annals, 11(1), 479-516.
  • Danner-Schröder, A. (2021). Without actors, there is no action: How interpersonal interactions help to explain routine dynamics. Review of Managerial Science, 15(7), 1913-1936.
  • Farooq, R., & Sultana, A. (2021). Abusive supervision and its relationship with knowledge hiding: the mediating role of distrust. International Journal of Innovation Science
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A primer on partial least squares structural equation modeling (PLS-SEM). Thousand Oaks: Sage
  • Heine, S. J., Lehman, D. R., Markus, H. R., & Kitayama, S. (1999). Is there a universal need for positive self-regard? Psychological Review, 106(4), 766.
  • Jiang, F., Lu, S., Zhu, X., & Song, X. (2021). Social media impacts the relation between interpersonal conflict and job performance. Asia Pacific Journal of Human Resources, 59(3), 420- 441.
  • Khalid, M., Bashir, S., Khan, A. K., & Abbas, N. (2018). When and how abusive supervision leads to knowledge hiding behaviors: An Islamic work ethics perspective. Leadership & Organization Development Journal
  • Kong, H., & Kim, H. (2017). Customer aggression and workplace deviance: The moderating role of psychological ownership. Social Behavior and Personality: An International Journal, 45(11), 1761-1773.
  • Kremers, A. (2018). The relationship between knowledge hiding and turnover intentions: The mediating role of affective commitment and the moderating effect of commitment HR attributions. Tilburg University Human Resource Studies Faculty of Social and Behavioral Sciences.
  • Kundi, Y. M., & Badar, K. (2021). Interpersonal conflict and counterproductive work behavior: the moderating roles of emotional intelligence and gender. International Journal of Conflict Management.
  • Langove, N., & Isha, A. S. N. (2017). Interpersonal Conflict and Turnover Intention: The Mediating Role of Psychological Well-Being. Advanced Science Letters, 23(8), 7695-7698.
  • Legate, A. E., Hair Jr, J. F., Chretien, J. L., & Risher, J. J. (2021). PLS‐SEM: Prediction‐ oriented solutions for HRD researchers. Human Resource Development Quarterly.
  • Liu, F., Chow, I. H.-S., Zhang, J.-C., & Huang, M. (2019). Organizational innovation climate and individual innovative behavior: exploring the moderating effects of psychological ownership and psychological empowerment. Review of Managerial Science, 13(4), 771-789.
  • Lopez, E. M. (1982). A test of the self-consistency theory of the job performance-job satisfaction relationship. Academy of Management Journal, 25(2), 335-348
  • Losada-Otálora, M., Peña-García, N., & Sánchez, I. D. (2020). Interpersonal conflict at work and knowledge hiding in service organizations: the mediator role of employee well-being. International Journal of Quality and Service Sciences.
  • Massey, G. R., Wang, P. Z., & Kyngdon, A. S. (2019). Conceptualizing and modeling interpersonal trust in exchange relationships: The effects of incomplete model specification. Industrial Marketing Management, 76, 60-71.
  • McAllister, D., Lewicki, R. J., & Bies, R. (2000). Hardball: How trust and distrust interact to predict hard influence tactic use. Unpublished Paper, Georgetown University, Washington, DC.
  • Oliveira, M., Curado, C., & de Garcia, P. S. (2021). Knowledge hiding and knowledge hoarding: a systematic literature review. Knowledge and Process Management, 28(3), 277-294.
  • Peng, H. (2013). Why and when do people hide knowledge? Journal of Knowledge Management.
  • Peng, H., Bell, C., & Li, Y. (2020). How and when intragroup relationship conflict leads to knowledge hiding: the roles of envy and trait competitiveness. International Journal of Conflict Management.
  • Peng, H., & Pierce, J. (2015). Job-and organization- based psychological ownership: Relationship and outcomes. Journal of Managerial Psychology
  • Pitafi, A. H., Khan, A. N., Khan, N. A., & Ren, M. (2020). Using enterprise social media to investigate the effect of workplace conflict on employee creativity. Telematics and Informatics, 55, 101451.
  • Podsakoff, P. M., MacKenzie, S. B., & Podsakoff, N. P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, 63, 539-569. https://doi.org/10.1146/annurev- psych-120710-100452
  • Pooja, A. A., De Clercq, D., & Belausteguigoitia, I. (2016). Job stressors and organizational citizenship behavior: The roles of organizational commitment and social interaction. Human Resource Development Quarterly, 27(3), 373-405.
  • Semerci, A. B. (2019). Examination of knowledge hiding with conflict, competition and personal values. International Journal of Conflict Management.
  • Serenko, A. (2020). Knowledge sabotage as an extreme form of counterproductive knowledge behavior: the perspective of the target. Journal of Knowledge Management.
  • Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4), 356.
  • Tavares, S. M., van Knippenberg, D., & Van Dick, R. (2016). Organizational identification and
  • Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(4), 439-459.
  • Venz, L., & Nesher Shoshan, H. (2021). Be smart, play dumb? A transactional perspective on day- specific knowledge hiding, interpersonal conflict, and psychological strain. Human Relations, 0018726721990438.
  • Wang, L., Law, K. S., Zhang, M. J., Li, Y. N., & Liang, Y. (2019). It's mine! Psychological ownership of one's job explains positive and negative workplace outcomes of job engagement. Journal of Applied Psychology, 104(2), 229.
  • Xiao, M., & Cooke, F. L. (2019). Why and when knowledge hiding in the workplace is harmful: a review of the literature and directions for future research in the Chinese context. Asia Pacific Journal of Human Resources, 57(4), 470-502.
  • Yuan, Y., Yang, L., Cheng, X., & Wei, J. (2020). What is bullying hiding? Exploring antecedents and potential dimension of knowledge hiding. Journal of Knowledge Management.
  • Zhang, Y., Liu, G., Zhang, L., Xu, S., & Cheung, M. W.-L. (2021). Psychological ownership: A meta-analysis and comparison of multiple forms of attachment in the workplace. Journal of Management, 47(3), 745-770.
  • Zhao, H., Xia, Q., He, P., Sheard, G., & Wan, P. (2016). Workplace ostracism and knowledge hiding in service organizations. International Journal of Hospitality Management, 59, 84-94.

Cite this article

    APA : Khan, M. A., & Malik, O. F. (2021). The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies. Global Regional Review, VI(IV), 40-49. https://doi.org/10.31703/grr.2021(VI-IV).04
    CHICAGO : Khan, Muhammad Arsalan, and Omer Farooq Malik. 2021. "The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies." Global Regional Review, VI (IV): 40-49 doi: 10.31703/grr.2021(VI-IV).04
    HARVARD : KHAN, M. A. & MALIK, O. F. 2021. The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies. Global Regional Review, VI, 40-49.
    MHRA : Khan, Muhammad Arsalan, and Omer Farooq Malik. 2021. "The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies." Global Regional Review, VI: 40-49
    MLA : Khan, Muhammad Arsalan, and Omer Farooq Malik. "The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies." Global Regional Review, VI.IV (2021): 40-49 Print.
    OXFORD : Khan, Muhammad Arsalan and Malik, Omer Farooq (2021), "The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies", Global Regional Review, VI (IV), 40-49
    TURABIAN : Khan, Muhammad Arsalan, and Omer Farooq Malik. "The Mediating - Moderating Model of Interpersonal Conflict and Knowledge Hiding: Evidence from Advertising Agencies." Global Regional Review VI, no. IV (2021): 40-49. https://doi.org/10.31703/grr.2021(VI-IV).04