GRR - Global Regional Review

RELATIONSHIP BETWEEN UNIVERSITY STUDENTS EMOTIONAL INTELLIGENCE AND THEIR ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN PUNJAB

http://dx.doi.org/10.31703/grr.2021(VI-IV).03 10.31703/grr.2021(VI-IV).03
Authored by : ShahnazPerveen , MasoodAhmad , SabaAshiq

03 Pages : 27-39

References

Abu Rayyash, H., Safi, A., Emoor, O., & Sharif, S. (2006). Motivation and emotional intelligence. Amman: Dar Al-Fiker.
Ali, U., & Waqar, S. (2013). Teachers' Organizational Citizenship Behavior Working Under Different Leadership Styles. Pakistan Journal of Psychological Research, 28(2), 297-316.
Alumran, J. I. A., & PunamÃƒÂ¤ki, R.-L. (2008). Relationship between gender, age, academic achievement, emotional intelligence, and coping styles in Bahraini adolescents. Individual Differences Research, 6(2), 104-119. https://www.scirp.org/(S(i43dyn45teexjx455 qlt3d2q))/reference/referencespapers.aspx?ref erenceid=1811453
Antony, J. M. (2013). THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR. Journal of Social Science, 1(1), 5-8.
Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the workplace: The new challenge for managers. Academy of Management Perspectives, 16(1), 76-86. https://doi.org/10.5465/ame.2002.6640191
Barsade, S. G., & Gibson, D. E. (2007). Why Does Affect Matter in Organizations? Academy of Management Perspectives, 21(1), 36-59. https://doi.org/10.5465/amp.2007.2428616 3
Brackett, M. A., & Katulak, N. A. (2006). Emotional intelligence in the classroom: Skill-based training for teachers and students. Applying Emotional Intelligence: A Practitioner's Guide, 1-27.
Carmeli, A., & Josman, Z. E. (2006). The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors. Human Performance, 19(4), 403-419. https://doi.org/10.1207/s15327043hup1904 _5
Chakraborty, M. (2009). Soft Skills: Essential for Shaping Well-Rounded Individuals. ICFAI Journal of Soft Skills, 3(2), 13-18. https://web.a.ebscohost.com/direct=true
Chaudhry, A. A., & Usman, A. (2011). An investigation of the Relationship between employees' emotional intelligence and performance. African Journal of Business Management, 5(9), 3556-3562. https://doi.org/10.5897/AJBM10.1430
Chin, S. T. S., Anantharaman, R. N., & Tong, D. Y. K. (2011). Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis. Management, 6(2), 107-125. https://www.fm- kp.si/zalozba/ISSN/1854-4231/6_107- 125.pdf
Coleman, A. M. (2015). A Dictionary of Psychology (4th Ed). Oxford: Oxford University Press. DOI: 10.1093/acref/9780199657681.001.0001
Cook, G. L., Bay, D., Visser, B. A., Myburgh, and J. E., & Njoroge, J. W. (2011). Emotional Intelligence: The Role of Accounting Education and Work Experience. Issues in Accounting Education, 26, 267-286.
Dipaola, M. F., & Hoy, W. K. (2005). School Characteristics that Foster Organizational Citizenship Behavior. Journal of School Leadership, 15(4), 387-406. https://doi.org/10.1177/1052684605015004 02
Dipaola, M., & Tschannen-Moran, M. (2001). Organizational Citizenship Behavior in Schools and Its Relationship to School Climate. Journal of School Leadership, 11(5), 424-447. https://doi.org/10.1177/1052684601011005 03
Druskat, V. U., Mount, G., & Sala, F. (2005). Linking Emotional Intelligence and Performance at Work: Current Research Evidence with Individuals and Groups (1st ed.). New York: Psychology Press. https://doi.org/10.4324/9780203763896
Fagan, J. F., III. (2000). A theory of intelligence as processing: Implications for society. Psychology, Public Policy, and Law, 6(1), 168-179. https://doi.org/10.1037//1076- 8971.6.1.168
Feldman, J. M. (2004). The Relationship among college freshmen's cognitive risk tolerance, academic hardiness, and emotional intelligence and their usefulness in predicting academic outcomes. (Vol. 64, Issues 7-A, p. 2381) [ProQuest Information & Learning]. https://psycnet.apa.org/record/2004-99001- 097
Firjani, N. (1998). Future vision for education in the Arab world. Cairo: Arab League Education, Cultural and Scientific Organization.
Fulmer, I. S., & Barry, B. (2004). THE SMART NEGOTIATOR: COGNITIVE ABILITY AND EMOTIONAL INTELLIGENCE IN NEGOTIATION. International Journal of Conflict Management, 15(3), 245-272. https://doi.org/10.1108/eb022914
GeÃƒÂ§kil, T., & Tikici, M. (2015). A study on developing the organizational democracy scale. Amme Ã„Â°daresi Dergisi, 48(4), 41-78. https://www.researchgate.net/publication/29 1835361_A_Study_on_Developing_the_Orga nizational_Democracy_Scale
Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books.
Haider, A., & Nadeem, S. (2014). The Relationship Between Emotional Intelligence (EI) And Organizational Citizenship Behavior (OCB): The Moderating Role of Islamic Work Ethics (IWE). ASEAN Journal of Psychiatry, 16(1), 95- 105
Han, H., & Johnson, S. D. (2012). Relationship between students' emotional intelligence, social bond, and interactions in online learning. Journal of Educational Technology & Society, 15(1), 78-89
Hemmati, A., Rezapur, A., Hashemi, J., & Mohammadi, I. (2013). An investigation of the Relationship between organizational citizenship behavior and emotional intelligence in employees' Payam Noor University. European Journal of Experimental Biology, 3(5), 334-341. https://www.imedpub.com/articles/an- investigation-of-the-relationship-between- organizational-citizenship-behavior-and- emotional-intelligence-in-employeespayam- noor.pdf
Holt, S. (2007). Emotional intelligence and academic achievement in higher education. (Vol. 68, Issues 3- A, p. 875) [ProQuest Information & Learning]. https://psycnet.apa.org/record/2007-99017- 522
Humphrey, R. H. (2006). Promising research opportunities in emotions and coping with conflict. Journal of Management & Organization, 12(2), 179-186. https://doi.org/10.5172/jmo.2006.12.2.179
Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2), 151-168. https://doi.org/10.1108/0268394081085079 0
Jabari, E., & Soleimannezhad, A. (2014). Relationship between Organizational citizenship behavior and emotional intelligence in the ministry of justice Employees in Urmia. http://www.euromed.uk.com/files/documen ts/B-66.pdf
James, J. K., Velayudhan, A., & Gayatridevi, S. (2010). Organizational Citizenship Behaviour and Emotional Intelligence of Corporate Executives. Journal of the Indian Academy of Applied Psychology, 36(2), 262-267.
Jan, S. U., & Anwar, M. A. (2019). Emotional Intelligence, Library Use and Academic Achievement of University Students. Journal of the Australian Library and Information Association, 68(1), 38-55. https://doi.org/10.1080/24750158.2019.157 2482
Johnson, S. (2016). Emotional Focused Therapy: The Essentials of EFT in Action. Psychotherapy Networker Master Class with Rich Simon, James Coan, and Marlene Best. https://catalog.pesi.com/sales/bh_001147_su ejohnsoneft_organic-17193.
Jones, G. (2008). The link between emotional intelligence and graduate qualities: Implications for accounting education.
Joshi, S. V., Srivastava, K., & Raychaudhuri, A. (2012). A Descriptive Study of Emotional Intelligence and Academic Performance of MBBS Students. International Conference on Education & Educational Psychology (ICEEPSY 2012), 69, 2061-2067. https://doi.org/10.1016/j.sbspro.2012.12.16 5
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378. https://doi.org/10.1016/j.ijhm.2011.06.008
Khalid, S. A., Jusoff, H. K., Othman, M., Ismail, M., & Rahman, N. A. (2010). Organizational citizenship behavior as a predictor of student academic achievement. International Journal of Economics and Finance, 2(1), 65.
Khawaldeh, M. (2004). Emotional intelligence. Amman: Dar Al-Shorok.
Korkmaz, T., & ArpacÃ„Â±, E. (2009). Relationship of organizational citizenship behavior with emotional intelligence. Procedia - Social and Behavioral Sciences, 1(1), 2432-2435. https://doi.org/10.1016/j.sbspro.2009.01.42 8
Low, G., & Nelson, D. (2006). Emotional Intelligence and college success: A research-based assessment and intervention. 39th Annual Conference of the College Reading and Learning Association and the 25th Annual Conference of College Academic Support Programs (18-21 October), Austin, Texas. http://www.tamuk.edu/edu/kwei000/Resea rch/Articles/Article_files/EI_and_College_Su ccess-2006_cederpaper.pdf
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Mattingly, V., & Kraiger, K. (2019). Can emotional intelligence be trained? A meta-analytical investigation. Advancing Training for the 21st century, 29(2), 140-155. https://doi.org/10.1016/j.hrmr.2018.03.002
May, M. (2008). Bridging the Gap-The gulf between idea and an actual product gets smaller due, in large part, to the assistance provided by many state-funded organizations or private firms. Scientist, 9, 28.
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References

Abu Rayyash, H., Safi, A., Emoor, O., & Sharif, S. (2006). Motivation and emotional intelligence. Amman: Dar Al-Fiker.
Ali, U., & Waqar, S. (2013). Teachers' Organizational Citizenship Behavior Working Under Different Leadership Styles. Pakistan Journal of Psychological Research, 28(2), 297-316.
Alumran, J. I. A., & PunamÃƒÂ¤ki, R.-L. (2008). Relationship between gender, age, academic achievement, emotional intelligence, and coping styles in Bahraini adolescents. Individual Differences Research, 6(2), 104-119. https://www.scirp.org/(S(i43dyn45teexjx455 qlt3d2q))/reference/referencespapers.aspx?ref erenceid=1811453
Antony, J. M. (2013). THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL COMMITMENT AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR. Journal of Social Science, 1(1), 5-8.
Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the workplace: The new challenge for managers. Academy of Management Perspectives, 16(1), 76-86. https://doi.org/10.5465/ame.2002.6640191
Barsade, S. G., & Gibson, D. E. (2007). Why Does Affect Matter in Organizations? Academy of Management Perspectives, 21(1), 36-59. https://doi.org/10.5465/amp.2007.2428616 3
Brackett, M. A., & Katulak, N. A. (2006). Emotional intelligence in the classroom: Skill-based training for teachers and students. Applying Emotional Intelligence: A Practitioner's Guide, 1-27.
Carmeli, A., & Josman, Z. E. (2006). The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors. Human Performance, 19(4), 403-419. https://doi.org/10.1207/s15327043hup1904 _5
Chakraborty, M. (2009). Soft Skills: Essential for Shaping Well-Rounded Individuals. ICFAI Journal of Soft Skills, 3(2), 13-18. https://web.a.ebscohost.com/direct=true
Chaudhry, A. A., & Usman, A. (2011). An investigation of the Relationship between employees' emotional intelligence and performance. African Journal of Business Management, 5(9), 3556-3562. https://doi.org/10.5897/AJBM10.1430
Chin, S. T. S., Anantharaman, R. N., & Tong, D. Y. K. (2011). Emotional Intelligence and Organisational Citizenship Behaviour of Manufacturing Sector Employees: An Analysis. Management, 6(2), 107-125. https://www.fm- kp.si/zalozba/ISSN/1854-4231/6_107- 125.pdf
Coleman, A. M. (2015). A Dictionary of Psychology (4th Ed). Oxford: Oxford University Press. DOI: 10.1093/acref/9780199657681.001.0001
Cook, G. L., Bay, D., Visser, B. A., Myburgh, and J. E., & Njoroge, J. W. (2011). Emotional Intelligence: The Role of Accounting Education and Work Experience. Issues in Accounting Education, 26, 267-286.
Dipaola, M. F., & Hoy, W. K. (2005). School Characteristics that Foster Organizational Citizenship Behavior. Journal of School Leadership, 15(4), 387-406. https://doi.org/10.1177/1052684605015004 02
Dipaola, M., & Tschannen-Moran, M. (2001). Organizational Citizenship Behavior in Schools and Its Relationship to School Climate. Journal of School Leadership, 11(5), 424-447. https://doi.org/10.1177/1052684601011005 03
Druskat, V. U., Mount, G., & Sala, F. (2005). Linking Emotional Intelligence and Performance at Work: Current Research Evidence with Individuals and Groups (1st ed.). New York: Psychology Press. https://doi.org/10.4324/9780203763896
Fagan, J. F., III. (2000). A theory of intelligence as processing: Implications for society. Psychology, Public Policy, and Law, 6(1), 168-179. https://doi.org/10.1037//1076- 8971.6.1.168
Feldman, J. M. (2004). The Relationship among college freshmen's cognitive risk tolerance, academic hardiness, and emotional intelligence and their usefulness in predicting academic outcomes. (Vol. 64, Issues 7-A, p. 2381) [ProQuest Information & Learning]. https://psycnet.apa.org/record/2004-99001- 097
Firjani, N. (1998). Future vision for education in the Arab world. Cairo: Arab League Education, Cultural and Scientific Organization.
Fulmer, I. S., & Barry, B. (2004). THE SMART NEGOTIATOR: COGNITIVE ABILITY AND EMOTIONAL INTELLIGENCE IN NEGOTIATION. International Journal of Conflict Management, 15(3), 245-272. https://doi.org/10.1108/eb022914
GeÃƒÂ§kil, T., & Tikici, M. (2015). A study on developing the organizational democracy scale. Amme Ã„Â°daresi Dergisi, 48(4), 41-78. https://www.researchgate.net/publication/29 1835361_A_Study_on_Developing_the_Orga nizational_Democracy_Scale
Goleman, D. (1998). Working with Emotional Intelligence. New York: Bantam Books.
Haider, A., & Nadeem, S. (2014). The Relationship Between Emotional Intelligence (EI) And Organizational Citizenship Behavior (OCB): The Moderating Role of Islamic Work Ethics (IWE). ASEAN Journal of Psychiatry, 16(1), 95- 105
Han, H., & Johnson, S. D. (2012). Relationship between students' emotional intelligence, social bond, and interactions in online learning. Journal of Educational Technology & Society, 15(1), 78-89
Hemmati, A., Rezapur, A., Hashemi, J., & Mohammadi, I. (2013). An investigation of the Relationship between organizational citizenship behavior and emotional intelligence in employees' Payam Noor University. European Journal of Experimental Biology, 3(5), 334-341. https://www.imedpub.com/articles/an- investigation-of-the-relationship-between- organizational-citizenship-behavior-and- emotional-intelligence-in-employeespayam- noor.pdf
Holt, S. (2007). Emotional intelligence and academic achievement in higher education. (Vol. 68, Issues 3- A, p. 875) [ProQuest Information & Learning]. https://psycnet.apa.org/record/2007-99017- 522
Humphrey, R. H. (2006). Promising research opportunities in emotions and coping with conflict. Journal of Management & Organization, 12(2), 179-186. https://doi.org/10.5172/jmo.2006.12.2.179
Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23(2), 151-168. https://doi.org/10.1108/0268394081085079 0
Jabari, E., & Soleimannezhad, A. (2014). Relationship between Organizational citizenship behavior and emotional intelligence in the ministry of justice Employees in Urmia. http://www.euromed.uk.com/files/documen ts/B-66.pdf
James, J. K., Velayudhan, A., & Gayatridevi, S. (2010). Organizational Citizenship Behaviour and Emotional Intelligence of Corporate Executives. Journal of the Indian Academy of Applied Psychology, 36(2), 262-267.
Jan, S. U., & Anwar, M. A. (2019). Emotional Intelligence, Library Use and Academic Achievement of University Students. Journal of the Australian Library and Information Association, 68(1), 38-55. https://doi.org/10.1080/24750158.2019.157 2482
Johnson, S. (2016). Emotional Focused Therapy: The Essentials of EFT in Action. Psychotherapy Networker Master Class with Rich Simon, James Coan, and Marlene Best. https://catalog.pesi.com/sales/bh_001147_su ejohnsoneft_organic-17193.
Jones, G. (2008). The link between emotional intelligence and graduate qualities: Implications for accounting education.
Joshi, S. V., Srivastava, K., & Raychaudhuri, A. (2012). A Descriptive Study of Emotional Intelligence and Academic Performance of MBBS Students. International Conference on Education & Educational Psychology (ICEEPSY 2012), 69, 2061-2067. https://doi.org/10.1016/j.sbspro.2012.12.16 5
Jung, H. S., & Yoon, H. H. (2012). The effects of emotional intelligence on counterproductive work behaviors and organizational citizen behaviors among food and beverage employees in a deluxe hotel. International Journal of Hospitality Management, 31(2), 369-378. https://doi.org/10.1016/j.ijhm.2011.06.008
Khalid, S. A., Jusoff, H. K., Othman, M., Ismail, M., & Rahman, N. A. (2010). Organizational citizenship behavior as a predictor of student academic achievement. International Journal of Economics and Finance, 2(1), 65.
Khawaldeh, M. (2004). Emotional intelligence. Amman: Dar Al-Shorok.
Korkmaz, T., & ArpacÃ„Â±, E. (2009). Relationship of organizational citizenship behavior with emotional intelligence. Procedia - Social and Behavioral Sciences, 1(1), 2432-2435. https://doi.org/10.1016/j.sbspro.2009.01.42 8
Low, G., & Nelson, D. (2006). Emotional Intelligence and college success: A research-based assessment and intervention. 39th Annual Conference of the College Reading and Learning Association and the 25th Annual Conference of College Academic Support Programs (18-21 October), Austin, Texas. http://www.tamuk.edu/edu/kwei000/Resea rch/Articles/Article_files/EI_and_College_Su ccess-2006_cederpaper.pdf
Matthews, G., Zeidner, M., & Roberts, R. D. (2002). Emotional Intelligence: Science and Myth. Cambridge, Massachusetts: MIT Press. https://doi.org/10.7551/mitpress/2704.001. 0001
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